TERMS AND CONDITIONS

Purchasing prints

1.1 Ordering and payment

Your purchase can be made immediately using a credit card, even if you do not have an account. If you wish to pay via bank transfer or order multiple prints, please get in touch. In either case, your order will begin processing once payment has cleared. You must provide all required information (including name, email address, and payment details) or we may not be able to process your order.

1.2 Prices

All prices for the products on this website are stated and are payable in New Zealand dollars (NZD). Where a product is shipped overseas, prices do not include import fees, duties, taxes or other charges which may be payable in relation to your order. You are liable to pay any import fees, duties, taxes, and other charges which are payable in relation to your order.

1.3 Availability & Cancellation

All orders are subject to the availability of products. If for any reason a product is not available, we will endeavour to notify the non-availability on this website. We may revise the range of products or the specification of any product at any time and without notice. Due to each photo being printed to order, we are unable to offer refunds if you simply change your mind once your order has begun processing.

1.4 Digital files

Digital files include the original image in hi resolution jpeg format. You can then print this file on any medium you like, Canvas, Paper, Metal, Glass etc. This is not a physical product, a hard copy image will not be posted or sent. It is for a digital downloadable file only. The images are strictly for personal use only, you may print them as many times as you like for your own personal use. Disseminating, on selling or sharing the image is strictly prohibited. All images remain the copyright of the photographer Yoann Feillet ©Yoann Feillet Photography

1.5 Shipping & Delivery Time

Shipping and handling rates will be calculated at checkout. All orders will be charged in New Zealand Dollars (NZD). Please allow 2 weeks for your artwork to be delivered within New Zealand. Allow 3-4 weeks for international orders. This includes time for order processing, image preparation, professional printing, inspection and signing, packaging, and shipment time. Please note the seller isn’t responsible for any delays due to customs.

1.6 Damages or Loss in Transit

Goods leaving our premises are adequately packed. Claims for damage or loss in transit must be made against the carrier.

1.7 Returns

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item needs to have the receipt or proof of purchase. You will be responsible for paying for your own shipping costs for returning your item.

1.8 Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.